FAQ

USA Shipping

Important Update for Our U.S. Customers

As of August 29, 2025, the U.S. government will be expanding import tariffs and removing the current $800 duty-free threshold for international shipments.

We remain committed to providing you with a smooth and transparent shopping experience. To support this, we will:

Use Delivery Duty Paid (DDP) shipping methods so you won’t face unexpected charges upon delivery.

Include any applicable fees at checkout so you can review and accept them before completing your order.

Clearly display product origin on every product page, giving you the confidence to shop fully informed.

We are closely monitoring these regulatory changes and will continue to adjust our approach to minimize any impact on you.

1. Where is the handle ?

The handle is located inside of the mill. Please unscrew the top of the mill and remove the dome to find the handle.

2. How do I fill my Salt and Pepper mills ?

To insert coarse salt or peppercorns, unscrew the bolt at the top of the mill and remove the top and fill with salt or peppercorns.

Note: Prior to using your mill for the first time please pass a few pepper corns through then discard in order to clean the inner mechanism.

Ground salt can be used the Salt mill. Please avoid grey or wet salt.

3. How do I adjust the grind for pepper ?

You can determine the coarseness you wish to produce by adjusting the screw at the bottom accordingly. For a finer grind, turn the screw clockwise and counter clockwise for a coarser grind. Grinds directly over food.

4. Why is the mill no longer shiny ?

This process is part of the nature of the metal and brings with it an attractive patina of use. The change in appearance is unpredictable and might occur in different ways on different parts of the mill.  If you prefer to retain a bright polished look, most of the mills can be polished with an ordinary metal cleaner (such as Brasso or similar) using a soft cloth to polish the outside of the mill. 


6. Care & Maintenance

Please refer to the insert included in the packaging.

 7. Calfornia residents:  WARNING: Cancer and Reproductive Harm - P65Warnings.ca.gov